You can have your data deleted at any time. This page explains how, what we delete and how long it takes. It also serves as the data deletion instructions for apps that sign in or connect through Meta (Facebook, Instagram, WhatsApp).
1.Delete it yourself in the app
1.1Disconnect a channel or connection: My agents → your agent → Access → Connections (or the Channels tab) → Disconnect. We stop receiving data through it immediately and delete the stored tokens.
1.2Delete your whole workspace: Settings → Privacy and data → Erase workspace. Only the owner can do this. Download everything first if you want a copy (Settings → Privacy and data → Download everything).
2.Data received through Meta
2.1If you connected WhatsApp, Facebook or Instagram, you can also remove Flowzy Agents in your Meta settings: Facebook → Settings & privacy → Settings → Apps and websites → Flowzy Agents → Remove. Then email support@flowzy.ai from the address of your account with the subject "Data deletion" and we delete the data we received through Meta.
2.2We confirm by email when the deletion is done, with a reference number you can use to ask about its status.
3.Ask us by email
3.1Email support@flowzy.ai with the subject "Data deletion" from the address of your account. We may ask you to confirm your identity. We answer within one month.
4.What we delete and when
4.1We delete your workspace content, connections and messages within 30 days, and from backups within 90 days at most. We keep invoices and payment records as long as accounting law requires.
To be confirmed by counsel: Retention periods and the deletion confirmation flow to be confirmed by counsel.